Effective Date: June 25, 2026
Last Updated: June 25, 2026

Welcome to Itwara.com ("Itwara", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and related services.

By accessing or using Itwara.com, you agree to the practices described in this Privacy Policy.

1. Who We Are

Itwara.com is a multi-vendor online marketplace that enables customers to purchase products from independent sellers while providing vendors with a platform to sell their products.

2. Information We Collect

A. Information You Provide

When you create an account, place an order, become a vendor, or contact us, we may collect:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Date of Birth (optional)
Gender (optional)
Profile Photograph (optional)
Business Name (for vendors)
GST Number (if applicable)
PAN Number (where legally required)
Bank Account Details (for vendor payouts)
UPI ID (if applicable)
Government-issued identity documents (for vendor verification)
Customer support communications

B. Order Information

We collect information relating to:

Products purchased
Quantity
Order amount
Discounts used
Payment status
Delivery status
Returns
Refunds
Reviews and ratings

C. Payment Information

Payments are processed through secure third-party payment gateways.

We do not store:

Debit card numbers
Credit card numbers
CVV
Net banking passwords
UPI PIN

The payment gateway may securely process payment information in accordance with applicable regulations.

D. Automatically Collected Information

When you use our website or app, we may automatically collect:

IP Address
Device Information
Browser Type
Operating System
App Version
Language Preference
Time Zone
Pages Visited
Search History
Referral URL
Device Identifiers
Cookies
Session Information

E. Location Information

With your permission, we may collect your location to:

Show nearby vendors
Estimate delivery time
Improve delivery accuracy
Prevent fraudulent activity

You may disable location permissions at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Improve website performance
Personalize your shopping experience
Measure analytics
Detect fraud
Deliver relevant advertisements

You may disable cookies through your browser settings, although some features may not function properly.

4. How We Use Your Information

We use your information to:

Create and manage your account
Process orders
Deliver products
Verify identity
Process payments
Process refunds
Provide customer support
Enable vendors to fulfill orders
Improve website functionality
Personalize recommendations
Detect fraud and abuse
Comply with legal obligations
Send transactional notifications
Send promotional offers (with your consent where required)

5. Vendor Information Sharing

Since Itwara operates as a marketplace, customer information necessary to fulfill an order may be shared with the respective vendor, including:

Customer Name
Delivery Address
Contact Number
Ordered Products

Vendors are contractually required to use this information solely for order fulfillment and customer support.

6. Delivery Partners

We may share necessary information with logistics and courier partners, including:

Customer Name
Address
Contact Number
Order Details

This enables delivery and shipment tracking.

7. Third-Party Service Providers

We may share information with trusted third parties such as:

Payment gateways
Shipping partners
SMS providers
Email service providers
Cloud hosting providers
Analytics providers
Customer support platforms
Marketing service providers

These providers are permitted to use your information only to perform services on our behalf.

8. Advertising and Analytics

We may use third-party analytics and advertising services to:

Understand user behavior
Measure website performance
Improve user experience
Display personalized advertisements

These services may use cookies or similar technologies.

9. Data Security

We implement appropriate technical and organizational security measures, including:

SSL/TLS encryption
Secure servers
Encrypted passwords
Role-based access controls
Firewalls
Security monitoring
Regular software updates
Secure payment integrations

While we strive to protect your information, no method of transmission or storage is completely secure.

10. Account Security

You are responsible for:

Keeping your password confidential
Maintaining account security
Logging out from shared devices
Informing us immediately of unauthorized account access

11. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide services
Meet legal obligations
Resolve disputes
Enforce our agreements

Certain records may be retained for longer periods where required by law.

12. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update your profile
Delete your account
Request deletion of personal data (subject to legal requirements)
Withdraw marketing consent
Request a copy of your personal information
Object to certain processing activities

Requests may be subject to identity verification.

13. Children's Privacy

Our services are not intended for children under the age required by applicable law to use the service independently. We do not knowingly collect personal information from children without appropriate authorization where required. If such information is identified, we will take appropriate steps to remove it.

14. International Data Transfers

Your information may be processed or stored on servers located in jurisdictions different from your location. We take reasonable measures to ensure appropriate safeguards are in place when personal data is transferred.

15. Fraud Prevention

We may use automated systems and manual reviews to detect:

Fake accounts
Payment fraud
Spam
Abuse of promotions
Unauthorized transactions
Suspicious vendor activities

Accounts violating our policies may be suspended or terminated.

16. Communications

We may send:

Order confirmations
Shipping updates
OTPs
Password reset emails
Customer support responses
Important account notifications
Service announcements
Promotional offers (where permitted)

You may opt out of promotional communications while continuing to receive essential transactional messages.

17. User Content

Reviews, ratings, product questions, comments, images, and other content you voluntarily post may be publicly visible. Please avoid sharing sensitive personal information in public areas of the platform.

18. Legal Compliance

We may disclose information if required to:

Comply with applicable laws
Respond to lawful requests from authorities
Enforce our Terms and Conditions
Protect the rights, property, or safety of Itwara, vendors, customers, or the public
Investigate fraud or security incidents

19. Business Transfers

If Itwara undergoes a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

21. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Itwara.com
Email: support@itwara.com
Website: https://itwara.com

Consent

By accessing or using Itwara.com, creating an account, placing an order, or registering as a vendor, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Privacy policy